Our repairs team strives to make your gear look and function like new for many years to come. Repairs typically take up to 19 weeks, but during peak times it can take longer. We appreciate your patience while your item is with us.
Is Patagonia doing repairs right now?
Due to COVID-19 and current safety protocols, our repairs team is limited, which may result in longer repair times. Currently, repairs are taking up to 19 weeks to be completed. We’re happy to look at any Patagonia item that needs repair to see if it’s something we can fix.
Do you need receipt for Patagonia repair?
If you don’t have a receipt or proof of purchase, you will be credited with an Electronic gift card at the last sale price. It can take up to 30 business days during peak times to process your repair.
Does Patagonia repair other brands?
If you’ve ripped or otherwise messed up your pricey Patagonia puffy jacket or any other piece of gear they make, the outdoor brand will take it back and repair it for you. They’ll also accept unwanted garments if you’re no longer trying to put out the, “I might be headed into the backcountry after work” vibe.
Will Patagonia fix burn holes?
Patagonia on Twitter: “@KieChainz Burn holes aren’t a warranty issue but we can fix that for you, no problem: http://t.co/4qz3lrSNdz”
Does Patagonia still repair for free?
Patagonia will repair all our gear, covered by our Ironclad Guarantee, free-of-charge. Once your repair is complete, we’ll ship your item back to you with the return shipping costs covered by us.
Does Patagonia run small?
Yes, Patagonia jackets do run small and tight especially the slim fit. That’s why it is recommended to size up the jacket from small to medium or large.
How long can you return Patagonia?
Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached. Returns received more than one year after the purchase date will be refunded with a Patagonia merchandise credit.
Where can I return Patagonia?
Patagonia stores are happy to accept your returns or help out with an exchange! To find a store near you, use our Store Locator and look for the Patagonia-owned stores in orange. Please bring the invoice/packing slip that came with your order and original form of payment (credit/debit card) if available.
What is Patagonia worn wear?
Worn Wear is Patagonia’s hub for keeping gear in play. We sell used Patagonia gear online and in select stores, offer trade-in credit for Patagonia items you no longer use, share online guides for DIY repair and care, and recycle garments at the end of their useful lives.